Customer satisfaction index (CSI) scores are a stress point for car dealerships. For salespeople, CSI scores can make a huge difference in pay—and in some cases might mean keeping or losing their job. For Franchisees, CSI scores influence spiffs from the manufacturer. CSI is designed to build and measure customer satisfaction so that manufacturers and

Front-end profits continue to erode as competition and incentives consistently squeeze the margins on sales, as NADA points out. With that reality, it’s essential for dealers to build up their back end profitability.

To ensure a positive customer experience and drive loyalty, dealers need to employ the sophisticated connected technologies the market has come to expect.

Today, LoJack® announced a new app and point of sale tool for LoJack dealers that provides interactive features designed to help educate and engage potential buyers.

With the ongoing digital transformation of the automotive industry, there are more opportunities than ever before for dealers to continue to build positive customer experiences throughout the vehicle lifecycle.

According to the National Highway Traffic Safety Administration (NHTSA) there were 6.1 million car crashes in 2014, resulting in 2.3 million people injured and over 32,000 fatalities. NHTSA reports the total annual cost of accidents to be nearly $900 billion. But what are the potential costs to you if you get in a crash? Potential

The ecosystem around the automotive industry is changing at an unprecedented rate as more vehicles are being connected with after-market solutions and embedded technology. Consumers are becoming more technologically savvy about their new car search and the competition is more nimble in leveraging digital technology to capture prospects early in the sales cycle.

Through combining CalAmp telematics services and the legendary LoJack technology, LoJack is paving the way for the nationwide expansion of its products.

From convenience to monitoring to emergency assistance, today’s connected car technologies protect your auto and keep your loved ones more secure.