LoJack Go Consumer

Find answers to common questions about registering, managing, and getting support for your LoJack account.

Tip: Enter your email address, mobile number, PIN, username, and VIN carefully. Even small differences can prevent registration.

I did not receive a PIN

Select Don’t have your PIN? and enter the same email address or mobile number associated with your service. Check your inbox, spam or junk folder, and text messages. If you still cannot request or receive a PIN, contact the dealership where you purchased your vehicle for assistance.

My PIN expired

Request a new PIN in the app by selecting Don’t have your PIN? Then use the newest PIN you receive.

The app does not recognize my email address or mobile number

Use the exact email address or mobile number provided when your LoJack service was set up. If your information is incorrect or has changed, contact the dealership where the vehicle was purchased.

I see “Unable to connect to our service” during registration

The username you selected may already be in use. Create a different username and try again.

The last 6 digits of my VIN are not accepted

Confirm that you entered the final six characters of the VIN associated with your LoJack service. Review letters and numbers carefully. If the VIN is still not accepted, contact LoJack Support.

I completed registration but cannot access my account

Return to the sign-in screen and select I already have an account. Enter your username and password. If needed, select Forgot Password or Username?

Where can I see when my subscription expires?

Go to Account > Subscriptions in the app.

Can I move my LoJack device from one vehicle to another?

No. The service and device are assigned to one vehicle and cannot be transferred to another vehicle. A new device must be installed for the other vehicle.

Can the app display a different local dealership?

The app displays the dealership that processed your LoJack service. This cannot be changed to another dealership.

How do I change my vehicle’s color?

Sign in to the app and select Account > Profile > Edit. Then select the edit or pencil icon to update the vehicle color.

How do I edit my email address or mobile number?

Sign in to the app and select Account > Profile > Edit. Update the available contact information, then save your changes.

How do I cancel my LoJack account?

You can request account cancellation using either option below:

Option 1: In the app, select Account > Support > Request Deletion, complete the request, and submit it.

Option 2: Submit a cancellation or account-deactivation request by completing the LoJack Account Deactivation Form.

What if this guide does not resolve my issue?

Take a screenshot of the exact message you see. Contact LoJack Support after signing in to the app by selecting Account > Support > Email Support, or email lojacksupport@spireon.com. Have your registered contact information and the last 6 digits of the VIN available.

Contact LoJack Support

Support options: After signing in to the app, select Account > Support > Email Support. You may also email lojacksupport@spireon.com.

Protect your account: Do not share your password or PIN. Account verification may be required before account-specific details are discussed or changes are made.