Classic LoJack® FAQs
Attention: If you purchased LoJack before May 2021, you are probably using the Classic LoJack System with Stolen Vehicle Recovery only. The following FAQs are for Classic LoJack only.
I have a question about...
Stolen Vehicle Recovery
- What is the LoJack® Stolen Vehicle Recovery System and how does it work?
- Is my LoJack® System always “on”?
- What do I do if I believe my LoJack® System requires service?
- Does my car need to be running for the LoJack® System to work?
- What should I do if my vehicle is stolen?
- What happens when I sell my vehicle? Can I transfer my LoJack® System to my new vehicle?
- Can car thieves find my LoJack® unit and beat the system?
- Is the LoJack® Stolen Vehicle Recovery System available in my area?
- Is the LoJack® System easy to use?
- How is the LoJack® product different from other systems?
- Is the LoJack® product a high-end alarm system?
- Are there different LoJack® systems?
- Why should I register my LoJack® System?
- Will I save on insurance?
What is the LoJack Stolen Vehicle Recovery System and how does it work?
The LoJack® product is a battery operated, stolen vehicle recovery system that helps law enforcement to track and recover your stolen vehicle. A LoJack® Unit is hidden in your vehicle by a certified technician and your vehicle is registered in the LoJack database. When you file a stolen vehicle report with law enforcement and the theft is recorded in the national stolen vehicle database, law enforcement computers send a silent radio signal to your car. If your vehicle is within a LoJack coverage area, the LoJack Transceiver in your stolen vehicle can be automatically activated, allowing law enforcement to track and recover your vehicle.
Is my LoJack System always “on”?
Your LoJack® Stolen Vehicle Recovery System is always in receiving mode, ready to be activated by a silent signal from law enforcement computers. Please refer to the Recommended and Required Maintenance Sections in the Owner’s Manual for more information.
Does my car need to be running for the LoJack® System to work?
No. The LoJack® Unit may draw a very small amount of power from your vehicle’s battery. Should your battery be disconnected, the LoJack System’s battery will provide power.
What should I do if my vehicle is stolen?
If your vehicle is stolen, report the theft immediately to law enforcement in the city or town where it was stolen. Once you’ve completed a stolen vehicle report, law enforcement can automatically activate the LoJack® Unit in your vehicle (LoJack® Unit activation is contingent on vehicle being located within a LoJack coverage area). After you contact law enforcement, you may call a LoJack Customer Service Representative at 1-877-563-0032 to notify us of the theft.
If you purchased an Extended Limited Warranty and you need to file a claim, please call 1-877-563-0032.
If you purchased a Protection Plus 5000 or a Motorcycle Recovery Plus 5000, and your vehicle was stolen and not recovered within 30 days, or recovered but deemed a total loss, please refer to your original policy for the appropriate contact information of your administrator. If you do not have your original paperwork, please call 1-877-563-0032 and a LoJack Customer Service Representative can assist you further.
What happens when I sell my vehicle? Can I transfer my LoJack® System to my new vehicle?
Your LoJack® Stolen Vehicle Recovery System is not transferable from one vehicle to another as the serial number on your LoJack® Unit is registered to the Vehicle Identification Number (VIN) of your vehicle. However, a LoJack® System may enhance your vehicle’s resale value.
Can car thieves find my LoJack® Unit and beat the system?
The LoJack® Unit is very small—about the size of a deck of cards—so it can be hidden in as many as 20 different places in your vehicle. This makes it very difficult for thieves to find your LoJack® System.
Is the LoJack® Stolen Vehicle Recovery System available in my area?
See here for coverage area details.
Is the LoJack® System easy to use?
The LoJack® System is very easy to use. If your vehicle is stolen, report the theft immediately to law enforcement in the city or town where it was stolen. Law enforcement can automatically activate the LoJack® Stolen Vehicle Recovery System in your vehicle (LoJack® Unit activation is contingent on vehicle being located within a LoJack coverage area). After you contact law enforcement, you may contact a LoJack Customer Service Representative at 1-877-563-0032 to notify them of the theft.
How is the LoJack® Product different from other systems?
LoJack® offers the only Stolen Vehicle Recovery System directly integrated with federal, state and local law enforcement. It is based on wireless Radio Frequency technology. From ground or air, law enforcement can track the silent signal from your LoJack® Unit whether it is in a garage, an underground parking facility, or in a warehouse. This differs from most GPS-based tracking systems, which require direct line-of-sight to their satellites.
Is the LoJack® Product a high-end alarm system?
The LoJack® Stolen Vehicle Recovery System is not an alarm system. Alarms can be disabled quickly by an experienced thief, reducing their effectiveness. They also do not provide a way for your stolen vehicle to be tracked and recovered.
Are there different LoJack® Systems?
LoJack Products include the LoJack® Stolen Vehicle Recovery System, which helps law enforcement track and recover your vehicle after you report it stolen, and the LoJack Early Warning® System, which is an additional layer of protection on top of the LoJack® Stolen Vehicle Recovery System. Early Warning contacts you if your car has been moved without your Key Pass present (subject to vehicle being in LoJack coverage areas; please see here for details)
Why should I register my LoJack System?
When you register your LoJack® System, we can better assist you should your vehicle ever be stolen. We can also provide you with maintenance information and product news.
Many insurance companies offer a discount to LoJack customers. In fact, some insurance companies offer significant savings off the comprehensive portion of your insurance premium for equipping your vehicle with a LoJack® System and an alarm. Call your insurance agent to see if you qualify for a discount.
Stolen Vehicle Recovery with Early Warning
- I am receiving false LoJack Early Warning™ calls, how can I address the issue?
- How can I make LoJack Early Warning™ alert calls stop?
- My car is not starting, could it be the LoJack® System?
- Where can I find more information about ordering another Key Pass?
- How do I know if my Key Passes are working?
- How many Key Passes come with my LoJack Early Warning™ System?
- Do all Key Passes use the same batteries?
- What kind of maintenance is recommended for the LoJack Early Warning™ Key Pass?
- How do I replace the battery in my Key Pass?
I am receiving false LoJack Early Warning™ calls, how can I address the issue?
A common cause of false LoJack Early Warning™ calls is a low battery in your Key Pass. The battery required for your Key Pass is a Lithium watch battery, size 2032. You can purchase this battery at many general retail outlets. To replace the battery:
- Open the Key Pass by inserting a dime or penny into the indentation on the side and twisting gently. You may need to unscrew the Key Pass first depending on what model you have
- Slide the old battery out using a non-metal object or using your fingers
- Insert the new battery ensuring that the plus sign is facing upward
- The LED light on the opposite side should rapidly flash 6-8 times, indicating that power is sufficient for operation
- Once the battery is replaced, drive your vehicle with the Key Pass for at least 5 minutes to reset the system
- If you continue to receive calls, you may need to listen to the full message so that the system registers successful delivery of the message
Click here for more detailed instruction on how to change the battery in the LoJack Early Warning® Key Pass for your vehicle.
Click here for more detailed instruction on how to change the battery in the LoJack Early Warning® Key Pass for your motorcycle.
How can I make LoJack Early Warning alert calls stop?
If you receive alert messages, please listen to the entire message before hanging up. By doing this, the system will register the message as successfully delivered and should stop sending alerts.
If you wish to discontinue the alerts immediately, you may remove the batteries from your Key Passes and wait for a period of 8 hours. After 8 hours, the system will go into sleep mode and alerts will be terminated.
If you continue to experience alerts and have listened to the full message, and you have also replaced the batteries in your Key Passes, please contact Customer Service for troubleshooting and resolution.
My car is not starting, could it be the LoJack System?
The LoJack® Stolen Vehicle Recovery unit does not affect a vehicle’s ability to start. If the engine cranks but does not start, you may have a mechanical problem or a low car battery.
Where can I find more information about ordering another Key Pass?
You will find a Key Pass order form on the inside of the back cover of the owner’s guide you received with your Early Warning System.
How do I know if my Key Passes are working?
Your Key Passes were tested at the time of installation. Riding without your Key Pass should result in an Early Warning notification. If your battery runs low the LED light on your Key Pass will flash indicating replacement is required.
IMPORTANT: If your system has not been working because you are waiting for a replacement Key Pass, you will need to re-introduce the Key Pass to the system. Upon inserting the battery in your new Key Pass, the LED will flash rapidly. Drive your vehicle with the Key Pass for 5 minutes or more to initialize the Key Pass to the system.
How many Key Passes come with my LoJack Early Warning™ System?
The LoJack Early Warning™ Recovery System for your automobile includes the LoJack® System, an Early Warning motion sensor and two uniquely coded Early Warning Key Passes. If you are a Motorcycle owner, you will receive one rugged Key Pass designed for rugged riding environments.
Do all Key Passes use the same batteries?
Yes. All Key Passes require a Lithium watch battery (#CR-2032), available at most retail stores.
What kind of maintenance is recommended for the LoJack Early Warning™ Key Pass?
To ensure optimum performance, the batteries in the Early Warning Key Passes should be changed every 6 months to 1 year depending on the model. To avoid damage, the automobile Key Pass should not be exposed to water or dropped. However, the motorcycle Key Pass is designed for harsh environments and can withstand wet weather conditions.
How do I replace the battery in my Key Pass?
Please click the link below for your Key Pass battery replacement guide.