LoJack FAQs

Stolen Vehicle Recovery

 



What is the LoJack Stolen Vehicle Recovery System and how does it work?

The LoJack® product is a battery operated, stolen vehicle recovery system that helps law enforcement to track and recover your stolen vehicle. A LoJack® Unit is hidden in your vehicle by a certified technician and your vehicle is registered in the LoJack database. When you file a stolen vehicle report with law enforcement and the theft is recorded in the national stolen vehicle database, law enforcement computers send a silent radio signal to your car. If your vehicle is within a LoJack coverage area, the LoJack Transceiver in your stolen vehicle can be automatically activated, allowing law enforcement to track and recover your vehicle.

Top



Is my LoJack System always “on”?

Your LoJack® Stolen Vehicle Recovery System is always in receiving mode, ready to be activated by a silent signal from law enforcement computers. Please refer to the Recommended and Required Maintenance Sections in the Owner’s Manual for more information.

Top



How do I know if my LoJack® System is working?

Your LoJack® Unit is tested and certified at the time of installation. We then recommend an inspection of your LoJack® System every two years. Inspections cost $99* and can be arranged by calling 1-800-4-LOJACK (1-800-456-5225). Please refer to the Recommended and Required Maintenance Sections in the Owner’s Manual for more information.

*Pricing is subject to change without notice.

Top



What do I do if I believe my LoJack® System requires service?

Call us at 1-800-4-LOJACK (1-800-456-5225) to schedule an inspection of your LoJack® Unit or to talk to a Customer Service Representative who can answer any questions you may have. For faster service, please make sure you have your Vehicle Identification Number (VIN) at the time of the call. Your VIN number is located on your LoJack I.D. card or on your vehicle registration.

Top



Does my car need to be running for the LoJack® System to work?

No. The LoJack® Unit may draw a very small amount of power from your vehicle’s battery. Should your battery be disconnected, the LoJack System’s battery will provide power.

Top



What should I do if my vehicle is stolen?

If your vehicle is stolen, report the theft immediately to law enforcement in the city or town where it was stolen. Once you’ve completed a stolen vehicle report, law enforcement can automatically activate the LoJack® Unit in your vehicle (LoJack® Unit activation is contingent on vehicle being located within a LoJack coverage area). After you contact law enforcement, you may call a LoJack Customer Service Representative at 1-800-4-LOJACK (1-800-456-5225) to notify us of the theft.

If you purchased an Extended Limited Warranty and you need to file a claim, please call 1-800-4-LoJack (1-800-456-5225).

If you purchased a Protection Plus 5000 or a Motorcycle Recovery Plus 5000, and your vehicle was stolen and not recovered within 30 days, or recovered but deemed a total loss, please refer to your original policy for the appropriate contact information of your administrator. If you do not have your original paperwork, please call 1-800-4-LoJack (1-800-456-5225) and a LoJack Customer Service Representative can assist you further.

Top



What should I do if my vehicle is involved in an accident?

If your vehicle sustains damage as a result of an accident, you should call us at 1-800-4-LOJACK (1-800-456-5225) to schedule an inspection of your LoJack® System. This inspection is required in order to maintain your warranty coverage and to ensure your LoJack® System is in working condition. Please refer to the Recommended and Required Maintenance Sections in the Owner’s Manual for more information.

Top



What happens when I sell my vehicle? Can I transfer my LoJack® System to my new vehicle?

Your LoJack® Stolen Vehicle Recovery System is not transferable from one vehicle to another as the serial number on your LoJack® Unit is registered to the Vehicle Identification Number (VIN) of your vehicle. However, a LoJack® System may enhance your vehicle’s resale value.

Top



What should I do if I purchased a vehicle that already has a LoJack® System in it?

If the vehicle you purchased is equipped with a LoJack® System, please follow these steps so we can register the LoJack® System in your name.

  1. Print and fill out a hard copy of the Owner Information Form.
  2. Make a copy of your vehicle’s registration and your driver’s license.
  3. FAX all of these documents to 800-210-2426 Attention: LoJack Customer Service Center
    OR email to customerservices@lojack.com
    OR mail to:
    LoJack Customer Service Center
    40 Pequot Way
    Canton, MA 02021

Once we receive your paperwork, we will process your request promptly. For questions, please contact 1-800-4-LOJACK (1-800-456-5225).

Top



How do I get my proof of installation form for my insurance company?

The LoJack® Stolen Vehicle Recovery System may save you money on your comprehensive insurance premiums. For more information on eligibility, talk to your insurance agent. Register with LoJack at my.lojack.com or by calling 1-800-4-LOJACK (1-800-456-5225). Upon confirmation of your LoJack registration, a proof of installation form for your insurance company will be made available to you via PDF download or US mail. Please allow up to three weeks for processing and delivery.

Top



Can car thieves find my LoJack® Unit and beat the system?

The LoJack® Unit is very small—about the size of a deck of cards—so it can be hidden in as many as 20 different places in your vehicle. This makes it very difficult for thieves to find your LoJack® System.

Top



Why is there no exterior marking on the vehicle stating it has a LoJack® System – wouldn’t a LoJack® sticker act as a theft deterrent?

One of the major benefits of the product is that the LoJack® Stolen Vehicle Recovery System is covert. A thief does not know whether or not your vehicle is equipped with a LoJack® System. This increases the likelihood of rapid recovery with minimal damage.

Top



Is the LoJack® Stolen Vehicle Recovery System available in my area?

See here for coverage area details.

Top



Is the LoJack® System easy to use?

The LoJack® System is very easy to use. If your vehicle is stolen, report the theft immediately to law enforcement in the city or town where it was stolen. Law enforcement can automatically activate the LoJack® Stolen Vehicle Recovery System in your vehicle (LoJack® Unit activation is contingent on vehicle being located within a LoJack coverage area). After you contact law enforcement, you may contact a LoJack Customer Service Representative at 1-800-4-LOJACK (800-456-5225) to notify them of the theft.

Top



How is the LoJack® Product different from other systems?

LoJack® offers the only Stolen Vehicle Recovery System directly integrated with federal, state and local law enforcement. It is based on wireless Radio Frequency technology. From ground or air, law enforcement can track the silent signal from your LoJack® Unit whether it is in a garage, an underground parking facility, or in a warehouse. This differs from most GPS-based tracking systems, which require direct line-of-sight to their satellites.

Top



Is the LoJack® Product a high-end alarm system?

The LoJack® Stolen Vehicle Recovery System is not an alarm system. Alarms can be disabled quickly by an experienced thief, reducing their effectiveness. They also do not provide a way for your stolen vehicle to be tracked and recovered.

Top



Are there different LoJack® Systems?

LoJack Products include the LoJack® Stolen Vehicle Recovery System, which helps law enforcement track and recover your vehicle after you report it stolen, and the LoJack Early Warning® System, which is an additional layer of protection on top of the LoJack® Stolen Vehicle Recovery System. Early Warning contacts you if your car has been moved without your Key Pass present (subject to vehicle being in LoJack coverage areas; please see here for details)

Top



How do I find a new car dealer that sells the LoJack® Stolen Vehicle Recovery System?

Use our LoJack dealer locator to find a dealer for your personal or business vehicles.

Top



Who installs the LoJack® System?

The LoJack® System is installed by certified LoJack technicians, and can be installed at the dealership, or at your home or office.

Top



Can the LoJack® System be installed in my existing car?

Yes, you can purchase a LoJack® System for your existing vehicle by calling 1-800-4-LOJACK (1-800-456-5225) or by clicking here.

Top



Can I buy the LoJack® System online?

Yes, the LoJack® Stolen Vehicle Recovery System is available for purchase on our online store. Click here to visit our store.

Top



Why should I register my LoJack System?

When you register your LoJack® System, we can better assist you should your vehicle ever be stolen. We can also provide you with maintenance information and product news.

Top



Will I save on insurance?

Many insurance companies offer a discount to LoJack customers. In fact, some insurance companies offer significant savings off the comprehensive portion of your insurance premium for equipping your vehicle with a LoJack® System and an alarm. Call your insurance agent to see if you qualify for a discount.

Top



How much does a LoJack® System cost?

The one-time cost for a LoJack® Stolen Vehicle Recovery System has an MSRP of $695. A LoJack® System with Early Warning, which notifies you if your car is moved without your Key Pass present, has an MSRP of $995.

Top

Stolen Vehicle Recovery with Early Warning

 


I am receiving false LoJack Early Warning™ calls, how can I address the issue?

A common cause of false LoJack Early Warning™ calls is a low battery in your Key Pass. The battery required for your Key Pass is a Lithium watch battery, size 2032. You can purchase this battery at many general retail outlets. To replace the battery:

  • Open the Key Pass by inserting a dime or penny into the indentation on the side and twisting gently. You may need to unscrew the Key Pass first depending on what model you have
  • Slide the old battery out using a non-metal object or using your fingers
  • Insert the new battery ensuring that the plus sign is facing upward
  • The LED light on the opposite side should rapidly flash 6-8 times, indicating that power is sufficient for operation
  • Once the battery is replaced, drive your vehicle with the Key Pass for at least 5 minutes to reset the system
  • If you continue to receive calls, you may need to listen to the full message so that the system registers successful delivery of the message

Click here for more detailed instruction on how to change the battery in the LoJack Early Warning® Key Pass for your vehicle.

Click here for more detailed instruction on how to change the battery in the LoJack Early Warning® Key Pass for your motorcycle.

Top



How can I make LoJack Early Warning alert calls stop?

If you receive alert messages, please listen to the entire message before hanging up. By doing this, the system will register the message as successfully delivered and should stop sending alerts.

If you wish to discontinue the alerts immediately, you may remove the batteries from your Key Passes and wait for a period of 8 hours. After 8 hours, the system will go into sleep mode and alerts will be terminated.

If you continue to experience alerts and have listened to the full message, and you have also replaced the batteries in your Key Passes, please contact Customer Service for troubleshooting and resolution.

Top



My car is not starting, could it be the LoJack System?

The LoJack® Stolen Vehicle Recovery unit does not affect a vehicle’s ability to start. If the engine cranks but does not start, you may have a mechanical problem or a low car battery.

Top



Where can I find more information about ordering another Key Pass?

You will find a Key Pass order form on the inside of the back cover of the owner’s guide you received with your Early Warning System.

Top


How do I know if my Key Passes are working?

Your Key Passes were tested at the time of installation. Riding without your Key Pass should result in an Early Warning notification. If your battery runs low the LED light on your Key Pass will flash indicating replacement is required.

IMPORTANT: If your system has not been working because you are waiting for a replacement Key Pass, you will need to re-introduce the Key Pass to the system. Upon inserting the battery in your new Key Pass, the LED will flash rapidly. Drive your vehicle with the Key Pass for 5 minutes or more to initialize the Key Pass to the system.

Top


What is the price of a replacement Key Pass?

All replacement Key Passes are $69.95 plus a minimal charge for shipping and handling.

Top



How many Key Passes come with my LoJack Early Warning™ System?

The LoJack Early Warning™ Recovery System for your automobile includes the LoJack® System, an Early Warning motion sensor and two uniquely coded Early Warning Key Passes. If you are a Motorcycle owner, you will receive one rugged Key Pass designed for rugged riding environments.

Top



Do all Key Passes use the same batteries?

Yes. All Key Passes require a Lithium watch battery (#CR-2032), available at most retail stores.

Top


What kind of maintenance is recommended for the LoJack Early Warning™ Key Pass?

To ensure optimum performance, the batteries in the Early Warning Key Passes should be changed every 6 months to 1 year depending on the model. To avoid damage, the automobile Key Pass should not be exposed to water or dropped. However, the motorcycle Key Pass is designed for harsh environments and can withstand wet weather conditions.

Top


How do I replace the battery?

Please click the link below for your Key Pass for battery replacement guide.

  1. Automobile/Truck/SUV Key Pass Replacement PDF
  2. Motorcycle Key Pass Replacement PDF

Top