With the ongoing digital transformation of the automotive industry, there are more opportunities than ever before for dealers to continue to build positive customer experiences throughout the vehicle lifecycle.

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Customer satisfaction index (CSI) scores are a stress point for car dealerships. For salespeople, CSI scores can make a huge difference in pay—and in some cases might mean keeping or losing their job. For Franchisees, CSI scores influence spiffs from the manufacturer. CSI is designed to build and measure customer satisfaction so that manufacturers and

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There is an emerging market of car buyers: young people who are getting good jobs, starting families, moving into homes. This is a whole generation of new customers who have never lived in a world that was not digital. On top of that, the current generation of car buyers is continuing to adopt new digital

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LoJack Announces New Point of Sale App for Dealers

  • August 16, 2018
  • Will Modelevsky

Today, LoJack® announced a new app and point of sale tool for LoJack dealers that provides interactive features designed to help educate and engage potential buyers. The mobile app, which runs on iPads, Android tablets and desktops, is available today to LoJack dealers nationwide. The app is equipped with multimedia tools and videos, as well

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According to the National Highway Traffic Safety Administration (NHTSA) there were 6.1 million car crashes in 2014, resulting in 2.3 million people injured and over 32,000 fatalities. NHTSA reports the total annual cost of accidents to be nearly $900 billion. But what are the potential costs to you if you get in a crash? Potential

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The ecosystem around the automotive industry is changing at an unprecedented rate as more vehicles are being connected with after-market solutions and embedded technology. Consumers are becoming more technologically savvy about their new car search and the competition is more nimble in leveraging digital technology to capture prospects early in the sales cycle.

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Career Criminals Often Start With Auto Theft

  • April 3, 2018
  • Will Modelevsky

Auto theft is often the first crime engaged in by juvenile offenders who go on to a career of committing other crimes. Stolen vehicles are often used in burglaries, armed robberies and other crimes.

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