If you are ever in the unfortunate situation of having your car stolen, here are the key steps to take:

  1. Contact the police immediately to file a stolen vehicle report. The police will provide you with either a hard copy of the report or a case number that you will need for your insurance company. You should be prepared to provide the following information:
    • License plate number
    • Vehicle Identification Number (VIN)
    • Year, make, model and color
    • Identifying marks, such as scratches or dents, and custom add-ons, such as spoilers or wheel covers
    • A list of the items inside the vehicle
    • A description of any suspect(s) you may have seen
  2. Contact your insurance company to file a claim within 24 hours of the time when you discovered your vehicle was stolen. Provide them with a hard copy of the police report or the case number.
  3. Contact the police and your insurance company immediately when/if your vehicle is located.

If you have a LoJack® Stolen Vehicle Recovery System, by reporting the theft to the Police should begin the process of activation of the LoJack® System, because of LoJack’s direct integration with the National Crime Information Center computers for stolen vehicles.*

*LoJack® unit activation is contingent upon the vehicle being located within LoJack’s coverage area that spans counties across 29 states throughout the US and the District of Columbia.  See lojack.com/coverage or call 1-800-4- LoJack.